TalkTalk Business is helping small businesses like you become 'BETA Businesses'. What is a BETA Business? An agile business, one in a perpetual state of improvement making changes incrementally.

The objective? Agility = Competitiveness = Revenue

Let us help you become a BETA Business. Competitive SME specialist and author David Hood is working with us to bring you a definitive series of webinars to help you improve revenue. This month David reviews 'Customer Service', your approach to it and what opportunities good Customer Service can present to gain insight, add real value, maximise revenue, retain customers and deliver more.

Competing as a small business you need a practical and powerful set of tools, let us help you develop these......

What learnings will you take away from this seminar?

	Customer Service is about insight, value, understanding, support and relationships, not complaints
	Loyalty goes two ways, earn it and receive it
	Enhancing customer sensing and service to improve profit
	Ensure that you deliver and keep on delivering